• Who is FavyMart.com and what does it do?

FavyMart.com is an Online Food Store delivering authentic taste of delicious foods, groceries, herbal products to customers across the Globe. Our variety of products include Vegetarian and Non Vegetarian Pickles, Pure Ghee Sweets, Indian Snacks, Spicy masala powders, Wood-Pressed pure Oils, Fryums, Organic Foods, Pulses, Pooja related items and herbal products etc.

  • What's your Motto?

FavyMart.com motto is to deliver high quality, authentic flavours of south indian pickles, Sweet delicacies, Savouries and Grocery products for foodies across the world. Our aim is to prepare fresh foods as soon we receive an order from customers and deliver them  as quickly as possible.

  • How do you pack products? Does packages have enough protection?

FavyMart make sure all food items are packed with multilayered thin covers which are leak proof and damage proof. We take utmost protection for packages delivering Pickles, Sweets, Namkeen, Ghee/Oil's and all other products during movement of parcels from one place to another through our promising courier partners.

  • Who are Delivery/Courier Partners at FavyMart.com ?

FavyMart has tied up with DHL, UPS, FED-EX for International couriers and Local service providers with-in India for speedy and efficient delivery process. We have standard delivering timelines for all products in our site but we make sure they are delivered as quick as possible.

  • When can we expect our orders delivery?

Customer can receive parcels at door step varying from same day to Maximum time of 7 working days depending on whether they are National/International order and locations we offer. FavyMart will communicate delivery dates during/after checkout. Customers can expect quick and safe packages delivered at your door-step with in mentioned timelines.

  • What are shipping charges?

Based on the location and quantity of products you order, shipping charges will vary. You get complete details of product cost, shipping charges or any other charges during checkout. There are no hidden charges and everything will be transparent. Please take a moment to view our Shipping Policy link for more information about Shipping charges,  Cancellation Policy and Refund.

  • What happens if our order gets delayed or not delivered? Whom do we contact?

Once order is placed at FavyMart.com, we send order tracking link which  will enable customers to track your orders. Our concerned departments will always keep an eye on tracking status of all orders until they are delivered to customers. If there are any queries related to delay in order or products not delivered, please feel free to write email to us at [email protected] We will reach out to you as early as possible and assist with proper resolutions.

  • Do you take orders for large quantity/bulk order? Whom do we contact for this?

Thank you for considering us for bulk orders. Yes, we accept larger quantity/bulk order of Pickles, Sweets, Namkeen etc. Please reach out to [email protected] and we will get in touch with you as early as possible for collecting your requirements.

  • Do you accept online payments? Are online transactions safe here?

FavyMart offer secured,  trusted, quick and safe online payment options.  We have tied up with India's top Payment Gateway  for healthy and safe transactions. Our modes of payment includes Payments from Credit Cards/ Debit Cards of Master/Visa, International Cards and Wallets etc. So all transactions performed in our website will be 100% safe and there are no chances of fraudulent transactions.

  • If a transaction is declined and amount gets deducted, how will I get my money back?

For all the transactions preformed at FavyMart.com, our partnered payment gateway bank will prompt a message confirming whether transaction is processed or failed. It also confirms if amount gets deducted, how many days it will take to process your deducted amount back to your account. So, you can relax and go for online payment at our store.

  • What are cancellation charges and Refund policy at FavyMart.com?

Please take a moment to view Shipping Policy link where all information about Cancellation Policies, Refund Policies are clearly mentioned. For more info, please write us at [email protected]

  • What are current countries and locations your services are available?

Currently we are delivering in INDIA, USA, CANADA, BEHRAIN, KUWAIT etc. When you select country, there is a pin code drop down option, you can see if your location is listed. If your pin-code is not listed, send your pin-code details to [email protected] We will check and confirm you when our services will be available at your requested location. We are in the process of adding new countries and locations and will keep our customers posted as soon as we add our services in other country/state.

  • What if my products gets damaged?

Please reach out to [email protected] with order details, we will reach out to you asap. We would also request you to write clear description of the damaged product so that we can take necessary steps to avoid such issues in future.

  • Can we share our feedback at FavyMart.com?

Yes, At FavyMart.com, you have option to rate our products and write a review. We would encourage our customers to rate our products, share your feedback, suggestions regularly which help us to understand and help you serve better. Be it related to product, shipping, price, quality, quantity, taste, packing, anything can be a part of your rating/review. All your feedback will be received in positive way and improve our skills, rethink our thoughts to reach customers expectation and satisfaction.

  •  How do we know about Offers/Discount?

Irrespective of season, we try to provide Offers  and Discounts regularly at FavyMart.com. We request customers to subscribe to our News Letter which helps us to share information pertaining to discounted categories and products.

  • Are you active on Social Media?

We are active on Social media like Facebook, Instagram, You-tube. You can like our pages and share our content with your foody friends so that we get opportunity to serve your friends as well and increase our customer base.

  • Do you provide logistic services of our packed products?

"Yes, currently we are offering logistic services for food items such as groceries, sweets and pickles etc. We can pick-up your products, pack it and send to the delivery address you mention. Please note that additional charges for packing and shipping charges will be applicable based on product type and weight of the products. Final cost will be communicated at the time of pick-up by our executive.

Please reach out @ [email protected] or click on Logistic Servicesfor more information."

  • Can you add products which we request?

Yes, we can add products to store up on customer request based on its availability and if it can be couriered or not. Prices will be decided by FavyMart and same will be uploaded.

  • What are the additional products you are adding to store?

FavyMart is planning to add Handloom products, Clothing for Men Women and Babies, Herbal Products(various brands). Once these are added to store, we will communicate the same to customers via email.

  • Are you following safety protocols during COVID Pandemic?

Favymart is following all COVID Guidelines and taking necessary safety precautions while preparing home made foods such as Sweets, Snacks, Pcikles and also while packing other Grocery and Herbal Products.

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